Privacy Policy dh2u –
Your Data, Our Responsibility

This Privacy Policy ("Policy") explains dh2u's commitment to protecting your personal information as a user of our platform. It applies to all information you provide when registering, using the website dh2u.net, the dh2u mobile app, or any other services we offer.

By using the dh2u platform, you agree to the collection and use of information as described in this Policy. We encourage you to read this document carefully so you fully understand your rights and choices regarding your personal data.

Dh2u only collects data necessary to provide a safe, efficient service and to meet legal compliance requirements. The following are the categories of data we collect:

Registration and Identity Data:

Platform Activity Data:

• Game history, bets placed, and game results.
• Deposit and withdrawal transaction records.
• Account login and activity logs.
• Feedback and communications with our customer support team.
• Preferences and settings you have configured in your account.

Every piece of data we collect has a clear and limited purpose. dh2u uses your information to:

• Account Management: Processing registration, verifying your identity, and managing your account securely.
• Transaction Processing: Facilitating deposits, withdrawals, and all financial transactions you make through the platform.
• Platform Security: Detecting and preventing fraud, money laundering, and suspicious activities that could harm the platform or other users.
• Legal Compliance: Meeting applicable legal and regulatory requirements, including KYC and AML (Anti-Money Laundering) obligations.
• Customer Support: Providing effective assistance when you contact the dh2u support team.
• Service Improvement: Analysing usage patterns in aggregate and anonymised form to improve the platform experience.
• Communications: Sending important account notifications, relevant promotions, and service updates.

Dh2u does not use your data to make automated decisions that significantly affect you without human involvement in the process.

Dh2u does not sell, rent, or disclose your personal information to third parties for marketing or advertising purposes. Your information is only shared in the following limited situations:

• Payment Service Providers: To process deposit and withdrawal transactions via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay and Boost. These providers are bound by strict confidentiality agreements.
• Game Providers: Limited information is shared with licensed game providers solely to enable access to the games you choose on the dh2u platform.
• Law Enforcement: When required by a court, regulatory body, or competent government authority through valid legal process.
• Fraud Prevention: With security partners to detect and prevent fraudulent activity that could compromise the safety of the platform and its users.

Your data security is dh2u's top priority. We apply multiple layers of technical and organisational protection to keep your information safe at all times:

• Transmission Encryption: All communications between your device and dh2u servers use TLS 1.3 protocol with 256-bit encryption.
• Storage Encryption: Sensitive data in our databases is encrypted at rest using AES-256.
• Two-Factor Authentication: 2FA is available for all accounts and is strongly recommended for added protection.
• 24/7 Monitoring: Continuous monitoring systems are in place to detect any unauthorised access attempts or suspicious activity.
• Internal Access Controls: Access to user data is restricted to staff who require it to perform their duties only.
• Regular Security Audits: Penetration testing and security audits are conducted regularly by independent specialists.

While we work hard to protect your data, no security system can be guaranteed 100% secure. We encourage you to take your own precautions as well, such as using a strong and unique password for your dh2u account.

Dh2u uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for continuous improvement. Data is collected anonymously.
• Preference Cookies: Saving your preferences such as language and display settings for a more personalised experience.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect certain features of the dh2u platform.

As the owner of your personal data, dh2u recognises and respects the following rights you hold:

To exercise any of these rights, please contact the dh2u support team via Live Chat or email at [email protected]. We will process your request within 7 business days.

Dh2u retains your personal data for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a reasonable period following account closure.
• Transaction Records: Retained for a minimum of 5 years after each transaction to meet audit and financial compliance requirements.
• KYC Documents: Retained in accordance with applicable anti-money laundering legal requirements.
• Security Logs: Retained for 12 months for security incident investigation purposes if required.

The dh2u platform is intended for individuals aged 18 and above. dh2u does not knowingly collect or process personal data from anyone under the age of 18.

If we discover that we have collected personal data from a minor without appropriate age verification, we will take immediate steps to delete that data and close the account in question.

Dh2u reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notification to your registered email address at least 14 days before the changes take effect.
• Displaying clear notices within the platform when you are logged in.

Continued use of the dh2u platform after changes come into effect constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before the effective date.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the dh2u platform for the fastest response.
• Privacy Email: [email protected] — state "Privacy Enquiry" in your email subject line.

We are committed to responding to all privacy-related enquiries within 7 business days. For more complex matters such as data deletion requests or formal complaints, response times may be slightly longer, but we will acknowledge receipt of your request within 48 hours.

To better understand your rights and responsibilities, we also encourage you to read Terms and Conditions and the Responsible Gaming us.